Refund policy
Return & Refund Policy
Return & Refund Policy
Effective Date: January 1, 2022
At PantryNest, customer satisfaction is our highest priority. If you're not completely satisfied with your purchase, we're here to help.
30-Day Return Policy
We offer a 30-day return policy from the date your order is delivered.
To qualify for a return:
- The item must be unused and in its original condition.
- All original packaging, accessories, and documentation must be included.
- Proof of purchase is required.
Free Returns
We proudly offer free returns on eligible orders worldwide. Once your return request is approved, we'll provide detailed return instructions.
Non-Returnable Items
Returns cannot be accepted for:
- Personalized or customized products.
- Items damaged through misuse.
- Products returned without authorization.
- Clearance or final sale items (if applicable).
Refund Process
After receiving and inspecting your returned item, refunds will be processed to your original payment method within 5–10 business days.
Shipping fees (if any) paid for expedited services are non-refundable.
Damaged or Incorrect Orders
If your order arrives damaged, defective, or incorrect, please contact us within 7 days of delivery with photos so we can provide a replacement or full refund.
Order Cancellation
Orders may be canceled before shipment for a full refund. Orders that have already shipped cannot be canceled but may be returned after delivery.
For assistance, contact:
support@pantrynest.online